Supporting compliance & data teams

The data collected by Donr depends on the Fundraising Solution used. At a minimum we collect a supporters phone number or email address in order to process their donation, and consent can be collected for marketing opt-in for both. We also process Gift Aid data where a declaration is made, and make this available to you.

Whilst our platform and systems are GDPR compliant, we understand that sometimes your charity may have specific requirements around data protection and suppliers. Please get in touch if this is something that you would like to discuss.

We require all charities to agree to our Terms and Conditions upon signing up to our platform. However, we will sometimes enter into bespoke contractual agreements for specific partnerships. Please get in touch if this is something that you would like to discuss.

Donr keeps you and your supporters' data safe through a variety of means:

• We work with Amazon Web Services (AWS) to ensure top of the class physical security of data. 

• Data stored on our network is held in an encrypted format, with all transmissions in and out of the Donr network executed over SSL (TLS v1.2+). 

• Rolling backups of all databases are performed, (in an encrypted format) to ensure the redundancy and reliability of our network.

• We also work with independent, CREST accredited security professionals to ensure the safety and security of our network.

• Donr holds a Cyber Essentials certification and continually revisits and revises its internal security standards as part of this process.