Supporting finance teams

In order for us to pay you, you'll need to provide your charity's bank account number, sort code and name. We can only pay out to a bank account which is registered to your charity. We will also need proof of your account, which can be a letter from your bank or a recent bank statement that shows the account details (paper version within the last 4 months). You can provide all of your bank details quickly and securely from within the Donr Dashboard.

Donations made by credit/debit card (including Apple Pay and Google Pay) will be paid out the month after a donation is made. So a donation made in January will be paid out in February.

Donations made via text are paid out approximately 80 days after the end of the month in which the donation is made. So a donation made in January will be paid out in April.

Donations made via text take longer to pay out, as it takes us longer to receive donations from the mobile networks.

Donr does not currently process Gift Aid claims on your behalf. All of our solutions offer supporters to provide their Gift Aid details where appropriate. Gift Aid information is available from within your account dashboard so that you can process the claim with HMRC directly.

No, this is not necessary. We understand that getting the required bank details together can take a little time. As long as you are sure you can provide us with all the details we’ll need in due course, you can begin using our service immediately. Any funds that are raised before we verify your details will be held securely by us and will be paid out once we verify your details.