We understand how important it is that donations reach your charity quickly and efficiently. Our platform is designed to make it easy for your finance team to obtain the information they need, including reporting and details of payouts, in a stress-free way.
We accept donations via text and credit/debit card (inc. Apple Pay and Google Pay). We charge a small fee for this - see our Pricing page.
Our platform provides detailed reporting via a simple and secure dashboard. This includes details of all donations and payouts.
You don’t need to create and send invoices to us to receive funds. We operate a self-billing system to facilitate automatic payouts.
Gift Aid information is easily available from within your account dashboard so you can process your claim with HMRC directly.
In order for us to pay you, you'll need to provide your charity's bank account number, sort code and name. We can only pay out to a bank account which is registered to your charity. We will also need proof of your account, which can be a letter from your bank or a recent bank statement that shows the account details (paper version within the last 4 months). You can provide all of your bank details quickly and securely from within the Donr Dashboard.
Due to the way that the mobile networks collect and distribute text donations, these are paid out according to the following schedule example:
For donations made by credit/debit card (including Apple Pay and Google Pay), donations are paid out on/around the 20th of each month, following the month in which the donations are made.
Donr does not currently process Gift Aid claims on your behalf. All of our solutions offer supporters to provide their Gift Aid details where appropriate. Gift Aid information is available from within your account dashboard so that you can process the claim with HMRC directly.
No, this is not necessary. We understand that getting the required bank details together can take a little time. As long as you are sure you can provide us with all the details we’ll need in due course, you can begin using our service immediately. Any funds that are raised before we verify your details will be held securely by us and will be paid out once we verify your details.