Supporting fundraisers

We understand that access to powerful fundraising solutions is only the start of your journey. You also need inspiration and support to help you launch successful campaigns all year round. This section is packed with practical advice and inspiring ideas to help you make the most of our platform.

Simple to use

We’ve built our platform from the ground up to be simple to use for all, so you don’t need any previous experience to get started.

Training & support

We provide regular training webinars, articles, case studies and more. Our support is regarded as one of the best in the sector.

Trusted by charities

Donr powers high-volume events for some of the UK’s biggest charity campaigns such as BBC Children in Need’s appeal night.

No hidden costs

There's no setup or annual fee for our platform, so if you don’t receive any donations, you don’t pay us a penny! No annual contracts, no stress.

Frequently asked questions

Are there examples of how to use Donr?

Yes. The best place to start would be our list of case studies. Also, watch out for regular training webinars hosted on our site. These will take you through the many ways in which our charity partners have used Text Giving, Text Raffles, Text Journeys and Giving Pages.

Does Text Giving actually work?

Yes! Text Giving works incredibly well, and we’ve now seen thousands of successful campaigns run through Donr. Text Giving is the most flexible method of taking donations, as almost everyone in the UK has a mobile phone number, and a Text Giving keyword can be used online, on TV, on radio or at live events.

Additionally, you can use your Text Giving campaigns to collect marketing consent. For example, collecting consent after a single donation, then using Text Journeys to convert the supporter to a regular giver.

How much does Donr charge?

With Donr, there are no set up fees and no monthly or annual charges. Instead, our service fees are simply a percentage of each donation you raise. See our pricing page for further detail.

Can you help me plan my campaign?

We often work with larger charities to feed into their campaign planning process. We can help to suggest the best ways to integrate Text Giving, Text Raffles, Text Journeys and Giving Pages into existing or new fundraising campaigns. 

If you have a large regional or national fundraising campaign you’d like to talk to us about, please get in touch at

What sort of support do you provide?

It’s incredibly important to us that you feel supported when using Donr’s Fundraising Solutions. We provide an increasing number of case studies, training webinars and best practice guides through the Donr website to address this. We are also working towards launching Donr Academy in Q1 2022, which will bring together all of our training and guidance resources in one place. 

If you are having issues using our platform, or have any other queries, you can always contact our Customer Care team at

What kind of charities use Donr?

Donr is trusted by over 5500 UK charities from the very small to the absolutely massive. These include everything from animal charities and children's hospices to food banks and churches.

We can help launch emergency appeals in minutes, we can power huge high-traffic national TV campaigns, we can enable hassle-free raffles that generate higher levels of donations - and we can help you build deep supporter relationships with Text Journeys. Check out our Solution pages for details. 

Useful resources

Featured case studies

The Newcastle Dog & Cat Shelter Lottery

Chester Zoo’s ‘Save Our Zoo’ Campaign

National Theatre at Home

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