Information for charity supporters

    Donr provides a set of powerful fundraising solutions to help UK charities raise money. Donations can be made by text, online or by entering a raffle. You may have donated to one of our charity partners, or received a text from them, through Donr. If so, and you have some questions, you're in the right place. 

    Text Giving

    Texted a word to a 5-digit number? You may have donated by text. This will be added to your monthly phone bill or taken from your phone credit.

    Giving Pages

    Donated via card or Apple Pay/Google Pay online through Donr? You should have received an email receipt for your donation.

    Text Raffles

    Sent a text to enter a raffle? If you didn’t opt-out of the donation, this will be added to your monthly phone bill or taken from your phone credit.

    Need help?

    Simply email help@donr.com and someone will get back to you. Our office hours are Monday to Friday, 9am to 5:30pm, excluding Bank Holidays.

    Frequently asked questions

    Why is 'Donr.com' on my bill?

    If Donr.com has appeared on your mobile bill, it is likely you have either made a donation via Text Giving or entered into a Text Raffle. Check through your texts for a message receipt for the donation, as we will always send one.

    If Donr.com has appeared on your credit/debit card bill, you may have donated via an online Giving Page. Check your emails for a receipt for the donation, as we will always send one.

    If you need further help, contact us at help@donr.com and someone will get back to you.

    Is my donation one-off or regular?

    If you donated online, it would have been made clear whether you were agreeing to a one-off or regular donation. Check your email receipt for confirmation.

    If you were donating via text, you would have been asked to respond with ‘YES’ to set up a regular donation, if your donation was going to be monthly. If you did not receive this text, asking you to set up a monthly donation, you can assume your donation was one-off.

    Can I change my Gift Aid declaration?

    While Donr can process Gift Aid declarations on behalf of its charity partners, we are not able to alter this data. Please contact the charity you donated to directly to change your Gift Aid declaration details.

    Can I request a refund/transfer?

    Yes – we can usually accommodate these requests. Please email help@donr.com with an instruction and our Customer Support team will guide you through the process.

    Useful resources

    Why hasn't my donation worked?

    Having trouble making a donation? you can find out why and what to do about it here

    Read more
    resource-image
    Can I request a refund?

    If you’ve made a donation and later decide it was a mistake, we can process a refund

    Read more
    What data does Donr collect on me?

    Donr collects various data on behalf of our charity partners

    Read more