Why haven't I received a confirmation text for my donation?

If you have not received a confirmation text for your Text Giving donation, either confirming that the donation has been successful or informing you that there has been a problem processing your donation, please assume that, unfortunately, it has not been received successfully by our system and so your donation has not been processed.

Please check you are texting the right word to the right shortcode so that our system recognises a genuine donation attempt.

Please note that if you are a Plusnet user, your network does not currently allow you to text to our shortcode phone numbers so you will not be able to donate via text message via Donr at this time.