Knowledge Base
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For Supporters
For Charities
Finance
Account Administration
General
Gift Aid
Giving Pages
Marketing Consent
Text Giving
Text Journeys
Text Raffles
For Supporters
Donr and My Donations
My Gift Aid Declarations
My Regular Donations
Back to home
Knowledge Base
For Supporters
For Charities
Finance
Account Administration
General
Gift Aid
Giving Pages
Marketing Consent
Text Giving
Text Journeys
Text Raffles
For Supporters
Donr and My Donations
My Gift Aid Declarations
My Regular Donations
For Supporters
For individuals who have made donations to, or received marketing from, a charity through Donr
Donr and My Donations
Why haven't I received a confirmation text for my donation?
Why have I received two texts confirming one donation?
Why hasn't my donation worked?
Why has 'Donr' appeared on my mobile/credit card/debit card bill?
What is Donr?
What data does Donr collect from me?
How will my donation be used?
How does Donr protect me from fraud?
Can I request a refund of my donation?
Can I complain about my experience with Donr?
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My Gift Aid Declarations
What is Gift Aid?
Can I cancel or amend my Gift Aid declaration?
My Regular Donations
What happens to my regular donation if my credit/debit card expires?
Is my donation regular or one-off?
How do I cancel or amend my regular donation?
Can I set up monthly donations to a charity via Donr?
