Why have I received two texts confirming one donation?

Some mobile networks, such as O2 and Tesco Mobile, break down certain donation amounts into two smaller transactions.

For instance, if your Text Giving donation amount was £20, and you’d donated via text message from your O2-registered mobile phone, you would receive one text confirming the full donation amount (£20) and a second text message confirming the ‘second part’ of your donation amount (£10). This is because O2 breaks down donations of £20 into two transactions of £10.

Please rest assured, you will not have been charged an extra £10. You will only have been charged £20 for your donation and your network’s standard network rate charge for one text message (usually around £0.10 to £0.15).