Donr provides digital fundraising services to thousands of UK charities. If ‘Donr.com’ or similar has appeared on one of your bills, it is likely that you made a donation to one of our charity partners via one of our services.
If ‘Donr.com’ or similar appears on your mobile phone bill, it is likely that you made a donation to one of our charity partners via mobile payment. This could have been via text message, or as an optional donation while entering a free raffle by text.
If ‘Donr.com’ appears on your credit/debit card bill, it is likely that you made a donation online via one of our Giving Pages.
If you are still unsure as to why we have charged you, please email help@donr.com with as much information as you can provide about the transaction, and we’ll do our best to assist.
Alternatively, during business hours, you can call 0333 4444 111 and a member of our Customer Experience team will do their best to help.
Business hours are Monday to Friday, 9am to 5:30pm, except English Bank Holidays.