Donr pays out in monthly lump sums on/around the 20th of each month. If the 20th happens to fall on a weekend day or an English Bank Holiday, we will pay out the next working day after the 20th.
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Payouts from 1st April 2023 onwards
Why do some payouts take longer than others?
Payouts from 1st April 2023 onwards
Donations made via Text Giving, Text Raffles and Mobile Lotteries
For any donations made via Text Giving, Text Raffles or Mobile Lotteries from 1st January 2023 onwards, funds will be paid to your charity 80 days after the end of the month in which the donation is made.
For example, a donation made in January will be paid out on or around the 20th April.
Giving Pages
Payouts will be made 20 days after the end of the month in which donations were made.
For example, a donation made in January will be paid out on or around the 20th February.
Payouts before 1st April 2023
When your organisation receives the funds raised via our service depends on how the donations were made. Donations made via credit/debit cards (including Apple Pay and Google Pay) will be paid out the month after they were made. Donations made via text will be paid out two months after they were made, unless the donation was made via the Vodafone network, in which case they will be paid out 3 months after they were made. Please see this example for more clarification:
- Donations made in January 2021 via credit/debit card (including Apple Pay and Google Pay): paid out on/around 20th February 2021
- Donations made in January 2021 via mobile payment on Three, EE, O2, Virgin or Sky UK: paid out on/around 20th March 2021
- Donations made in January 2021 via mobile payment on Vodafone: paid out on/around 20th April 2021
Accessing payout information
If you are an account admin-level user, you’ll be able to see information within the Donr Dashboard to help you understand how much we’ll pay out to your organisation and when:
Donr Dashboard > Menu to left side of screen > Payouts
Why do some payouts take longer than others?
Payouts for donations made via Text Giving, Text Raffles and Mobile Lotteries take longer than for Giving Pages. This is because it takes longer for payments to be processed by carrier billing (mobile phone payments) than it does for payments to be processed via card or PayPal.