We understand that situations can change and you may wish to cancel a monthly donation you made via one of our services.
To cancel a monthly donation set up via text message, please text STOP to 70085.
Unfortunately, you cannot amend the amount you donate per month via text, once you set up a monthly donation. If you wish to change the amount you’re donating, you’ll need to cancel your original donation by texting STOP to 70085 then set up a new monthly donation by following the original instructions that your chosen charity provided when they asked for your help. For example, text KEYWORD 3 to SHORTCODE to initiate a new £3 regular, monthly donation.
To amend or cancel a donation made via a credit/debit card or digital wallet service, please email the following details to hello@donr.com:
- The email address used to set up the donation
- The amount you donate per month
- The charity you donate to
- Your regular billing date
- Your amendment or cancellation instruction