How do I cancel or amend my regular donation?

We understand that situations can change and you may wish to cancel a monthly donation you made via one of our services.

To cancel a monthly donation set up via text message, please text STOP to 70085.

Unfortunately, you cannot amend the amount you donate per month via text, once you set up a monthly donation. If you wish to change the amount you’re donating, you’ll need to cancel your original donation by texting STOP to 70085 then set up a new monthly donation by following the original instructions that your chosen charity provided when they asked for your help. For example, text KEYWORD 3 to SHORTCODE to initiate a new £3 regular, monthly donation.

To amend or cancel a donation made via a credit/debit card or digital wallet service, please email the following details to

  • The email address used to set up the donation
  • The amount you donate per month
  • The charity you donate to
  • Your regular billing date
  • Your amendment or cancellation instruction