Finance & Fees
Can I delete a Text Giving campaign?
Text Giving campaigns can only be deleted by Donr Admin staff, as long as certain criteria are met.
If you'd like a Text Giving campaign removed from your Donr account, please email firstname.lastname@example.org, confirming the following:
- Keyword of campaign
- Shortcode of campaign
- Confirmation that the campaign has had no donations for the past 3 calendar months
- Confirmation that you understand you will no longer have access to any reporting on this campaign, after it is deleted
- Confirmation that you would like the campaign removed from your account.
Once our Customer Experience team has received your email, we will ask our Tech Team to remove the campaign from your account for you.