What data is available via Text Giving?

At Donr, we understand that access to supporter information is crucial for many of our Charity Partners. However, we’re also committed to proper data protection and making the donation process as seamless as possible for the supporter.

Keeping all of the above in mind, we only take data from supporters that is necessary to process their donation i.e. their mobile number and network and how much they’d like to donate. We do not take their name, postal address, gender or any other personal information, except for the appropriate information required, should a supporter wish to make a Gift Aid declaration.

The following data is available to charities on their supporters via our Donr Dashboard, however:

  • The amount a supporter donated;
  • The keyword a supporter typed to donate;
  • The time and date of the donation.

This data can be accessed via the Analytics section of the Donr Dashboard. Simply log in, click ‘Analytics’ then click the ‘CSV’ button to download a spreadsheet of information which can be opened in MS Excel or similar.

In the ‘Donations’ area of the Donr Dashboard, you’ll also find the following:

  • The amount donated;
  • Whether the donation succeeded or failed;
  • The network the supporter is registered to;
  • The keyword the supporter donated using;
  • A partially redacted mobile phone number from which the donation was made;
  • The date the donation was made on;
  • The time the donation was made.

More in-depth data is available via a Donr Data Request.