Strategy and support

Technology may be at the helm of what we do, but our heart is without a doubt, people. That’s why offering charities our guidance on strategy and support is an integral part of what we do – not just an afterthought. We’re here to help you get the most out of our platform!

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What type of support do you get?

Everyone learns in a different way, which is why we think it’s important to offer a range of training and support so that you can find the one that suits you best!
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Learn the basics

Kickstart your Donr journey with a series of emails that’ll teach you everything you need to know about Donr Text Giving — from how to collect marketing consent to choosing the most impactful keyword.
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One-to-one digital strategy support

Sometimes to take your mobile fundraising to the next level all you need is a little bit of extra support. That’s why everyone with a Donr Account can book support calls with our Digital Strategist for no additional cost.
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Webinars

If you’re a visual learner or prefer to learn at your own pace, we’re here for you too. Our new webinar series, which you can work through at your own pace, will explore the Donr Dashboard, text giving best practice and digital fundraising trends.
We support your donors too! Our dedicated supporter helpline ensures that donation queries can be solved directly by our Customer Services team — meaning that any problems will never come through to your charity to solve.

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