How are supporters’ donations transferred to us?

How supporters’ donations are transferred to our Charity Partners, depends on the method in which the donation was made…

Text Giving or ‘Pay by Mobile’

Donations made Text Giving are paid out around 45 to 60 days after the end of the calendar month in which they were made. For instance, donations made in the calendar month of January will be paid out in March, donations made in the calendar month of February will be paid out in April etc.

Please note, these payments are generally sent in two batches: one for payments made via handsets registered to Three, O2 and EE, and one for payments made via handsets registered to Vodafone. This is due to the time taken to receive payment from the mobile network operators so we can distribute the funds appropriately.

Credit or Debit Card

Contributions made via credit or debit card are paid out on a monthly basis, in accordance with receiving the payments from our third-party card payment provider, Stripe.

All payments are made electronically via BACS transfer.