Why have I received two texts confirming my text donation?

Quick Answer

Two texts confirming one text donation can happen because your mobile network has split up your total donation amount into two smaller payments. You will still only be charged your initial donation amount plus one standard network rate message (two standard network rate messages for monthly donations). We know this can be confusing though so please do get in touch if you have any concerns – you’ll find our contact info at the bottom of this article.

Want to know a little more?

Have you received two texts thanking you for donation when you were only expecting one? First thing’s first – don’t panic! You have not been billed more than the amount you initially opted to give. The two texts that you have received indicate that split-billing has occurred – which simply means your donation has been broken down and processed as two smaller amounts.

If this has occurred, you’ll be a user of either O2 or EE. These networks often break down donations into smaller transaction amounts. For instance, if you opted to give £15 to a charity, this may well have been added to your mobile bill in two smaller parts (£10 + £5). The first text you receive should confirm the full amount that you’ve been billed, for example: “A big thank you! You’ve donated £15 to CHARITY NAME using Donr.”

The second text reflects the second part of your donation – in our example, this would be £5. The second text would therefore read “This is the second part (£5) of your recent £15 donation to CHARITY NAME”.

So, although it might initially appear as though you’ve been billed twice, you definitely haven’t! It’s simply our way of confirming that your donation has been broken down into two smaller amounts and successfully processed. That’s all!

Supporters who are on Three or Vodafone should be billed in a single transaction and will receive Text Reply One only.

We know this can be a little tricky to get your head around, so we hope we’ve explained it clearly enough. However, if you have any queries about this or any other aspect of your Donr experience, please get in touch with us at hello@donr.com or by calling 0333 4444 111.

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