Why has ‘Donr’ appeared on my phone bill?

Quick Answer

If you find ‘Donr’ or similar on your phone bill, this is because you have made a donation to one of Donr’s charity partners – either via Donr’s Text Giving service or via an Appeal Page that Donr is hosting on behalf of one of our charity partners.

Want to know a little more?

Donations made via these services are listed as payments made to ‘Donr’ or similar on your phone bill, rather than to the charity you made a donation to – don’t worry though; your donation will go through to the charity you intended it to.

If you’re still unsure why ‘Donr’ or similar has appeared on your phone bill, however, please do get in touch with us at help@donr.com or call us on 0333 4444 111, and we’ll attempt to assist you further.

Please allow up to one full working day for queries to be responded to.

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With an aim to end hunger and poverty in the UK, The Trussell Trust supports a nationwide network of food banks by providing emergency food and support. To offer their supporters more choice, they added text giving to their website’s online donation options.


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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub