Why has ‘Donr’ appeared on my credit or debit card statement?

Quick Answer

If ‘Donr’ or similar appears on your credit or debit card statement, this is because you have made a donation to one of Donr’s charity partners, via an Appeal Page that Donr is hosting on behalf of one of its charity partners.

Want to know a little more?

Donations made via these services are listed as payments made to ‘Donr’ or similar on your credit or debit card statement, rather than to the charity you made a donation to – don’t worry though; your donation will go through to the charity you intended it to.

If you’re still unsure why ‘Donr’ or similar has appeared on your phone bill, however, please do get in touch with us at hello@donr.com or call us on 0333 4444 111, and we’ll attempt to assist you further.

Please allow up to one full working day for queries to be responded to.

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In response to COVID-19, Newcastle Dog and Cat Shelter launched an emergency text appeal which they’ve been sharing across social media, with a default donation amount of just £1
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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub