Which bank details do we need to provide and why?

The Process

To ensure we’re paying out to the correct bank account, we’ll need you to upload some information to your Donr Dashboard for us to verify. Before you get started on the process, please ensure you have the following details to hand:

  1. Your organisation’s bank account name
  2. Your organisation’s bank account sort code
  3. Your organisation’s bank account number
  4. The name of your organisation’s bank or building society
  5. Your organisation’s roll number (building societies only)
  6. A copy (in JPG, PNG or PDF format) of a recent bank statement for your organisation’s nominated account with the bank account name, sort code and account number visible.

Once you’ve got everything you need, please log into the Donr Dashboard, click on your name in the top right-hand corner and select from ‘Charity Bank Account’ from the drop-down menu.*

Here, you will find instructions on how to provide us with your organisation’s bank details. You’ll need to type in details 1–5 and then upload the copy of your organisation’s bank statement to the Dashboard.

Please be very careful when completing this process – the details you type here will be automatically uploaded to our secure accounting system, once they’ve passed our verification checks. If a digit in the account number or sort code is incorrect, it could cause our pay-outs to your organisation to fail.

Verification

Once you’ve submitted your organisation’s bank details for verification, you’ll see a ‘decision pending’ screen until a decision has been made by Donr as to whether the details pass our verification checks or not.

If the details pass our verification checks, you’ll receive notification via email and the details will be uploaded to our secure accounting system, ready to pay out to your organisation, once you start receiving donations.

If the details do not pass our verification checks, you’ll receive a message letting you know what has gone wrong and how you can rectify the situation.

Please rest assured that all of this information is securely stored on our servers for only as long as the time taken to verify your details. Once a decision has been made, these details are automatically wiped from our servers and, if your details have been verified, uploaded to our secure accounting system to maintain your organisation’s privacy and security.

Changing Your Bank Details

If, for any reason, you ever need to change the bank account that Donr pays out donations to, please email hello@donr.com advising that this change needs to be made then submit the details and attachments in exactly the same way as detailed above. The verification process will work exactly the same way, once you have done so.

*Please note, if you were not the member of staff who set up your charity’s Donr account (the Account Admin), but rather you are an individual who has been added as an additional user to your organisation’s Donr account, the Account Admin will need to email hello@donr.com and request that your user account be given appropriate permissions so that you can provide your organisation’s bank details.

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