What happens to my regular donation if my credit card expires?

If you’ve set up a regular donation via a Donr Appeal Page (i.e. you made your initial donation with a credit/debit card online) then your donation should still continue, despite the physical card you used to set the regular donation up expiring. This is because Stripe, our third-party card payment processor, uses a technology that allows it to ‘save’ your card. Stripe does this by working closely with card networks (Visa, Mastercard etc) so you shouldn’t need to worry about cancelling your current recurring donation and setting up a new one with your new credit card details – Stripe will attempt to automatically update them for you, in collaboration with your card network.

Unfortunately, Stripe cannot guarantee that this technology will work 100% of the time – it is dependent on the card network which issued the card and their relationship with Stripe.

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