What data is available to organisations?

Quick Answer

At Donr, we understand that access to supporter information is crucial for many of our Charity Partners. However, we’re also committed to proper data protection and making the donation process as seamless as possible for the supporter and so we only take personal data from supporters which is strictly necessary to process their transaction. This information is dependent on the product they use to make their donation.

Keeping all of the above in mind, we only take data from supporters that is necessary to process their donation i.e. their mobile number and network and how much they’d like to donate (or their email address and card details, if they are donating via a Donr Appeal Page from 2019). We do not take their name, postal address, gender or any other personal information, except for the appropriate information required, should a supporter wish to make a Gift Aid declaration.

Want to know a little more?

In the ‘Donations’ area of the Donr Dashboard, you’ll find the following:

  • The amount donated;
  • Whether the donation succeeded or failed;
  • The method used to donate (via Text Giving or via 2019 Appeal Page)
  • The mobile network the supporter is registered to (if applicable);
  • The keyword the supporter donated using;
  • A partially redacted mobile phone number or email address from which the donation was made;
  • The date the donation was made on;
  • The time the donation was made.

This information is available to download by clicking the blue CSV button on the right-hand side of the screen.

Similarly, in the Gift Aid section of the Donr Dashboard, partially redacted information required for organisations to make a Gift Aid claim from HMRC can be found.

More in-depth, non-redacted data is available via a Donr Data Request.

Latest blog post

The Recovery Hub

Spotlight on

Text-to-donate allowed Teesside Hospice to run a viral ‘keepy up’ challenge, in which amateur and professional footballers attempted to do 26 keep ups to raise awareness and funds for the hospice
text-donate-charity

FAQs

Any questions...

…then look no further for our FAQs pages with answers to a wide range of questions and cover everything you need to know to get started.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub