Should supporters type our keyword in capital letters or not?

Quick Answer

It doesn’t matter whether supporters text in lower case ‘keyword 20’, or upper case, ‘KEYWORD 20’, or even a mix of both ‘Keyword 20’.

Want to know a little more?

As long as they include the keyword and the numerical value for the amount they wish to donate, our technology will recognise the text and accept the donation.

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With an aim to end hunger and poverty in the UK, The Trussell Trust supports a nationwide network of food banks by providing emergency food and support. To offer their supporters more choice, they added text giving to their website’s online donation options.
text-donate-charity

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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub