I’ve made a mistake when setting up our Text Giving keyword

Quick Answer

The quickest fix is to simply create a new Text Giving keyword for your campaign but, if you’re really set on using that particular keyword, please read on to find out how we can help rectify your error.

Want to know a little more?

If you’ve made a mistake when setting up your Text Giving keyword – don’t worry; we can help fix it.

We don’t allow our Charity Partners to change the default amount or frequency of their Text Giving campaign from within the Donr Dashboard. This is to try and protect supporters. If a campaign is set up with a default donation amount of £3 – and advertised as such – then the default amount is changed to £5, a supporter may see an old piece of promotional material, text to donate and end up being charged more than they intended.

For this reason, the only way to make a change to your Text Giving campaign is to email Donr with a request for deletion so that you can recreate the campaign with your newly desired settings. Please note: only campaigns with no donations against them can be deleted:

  • Your charity name;
  • Your registered charity number;
  • The campaign (keyword on shortcode) that you’d like us to delete;
  • The change you’d like to be made;
  • Confirmation that no donations have been made to the keyword as yet.

Once we receive this email, one of our customer-facing team will endeavour to delete your campaign as quickly as possible so that you can go back in and recreate it.

Please allow up to one working day for us to respond to your email.

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FAQs

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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub