I’ve just signed up – where’s my verification email?

Quick Answer

Your verification email may have gone missing in your email system. Please read on to find out how to resolve this situation:

Want to know a little more?

If you’ve signed up for a Donr account and are missing your verification email, two common reasons for this are:

– The email may have been redirected to your spam folder;
– Your IT system’s firewall may have blocked the email from being delivered. Please speak to your IT administrator to check for emails from hello@donr.com to see if if this is indeed the case.

If you have checked for these occurrences and are still missing your verification email, please email hello@donr.com or call 0333 4444 777 and one of our customer-facing team will assist you further.

Please allow us up to one full working day to respond to your email.

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