I’ve just signed up – where’s my verification email?

Quick Answer

Your verification email may have gone missing in your email system. Please read on to find out how to resolve this situation:

Want to know a little more?

If you’ve signed up for a Donr account and are missing your verification email, two common reasons for this are:

– The email may have been redirected to your spam folder;
– Your IT system’s firewall may have blocked the email from being delivered. Please speak to your IT administrator to check for emails from hello@donr.com to see if if this is indeed the case.

If you have checked for these occurrences and are still missing your verification email, please email hello@donr.com or call 0333 4444 777 and one of our customer-facing team will assist you further.

Please allow us up to one full working day to respond to your email.

Latest blog post

Eat Out & Help a Charity Out

Spotlight on

Text-to-donate has played an incredibly vital part in ACT’s urgent appeal to provide the likes of emergency equipment to the Addenbrooke’s and the Rosie hospitals (part of Cambridge University Hospitals) in response to coronavirus
text-donate-charity

FAQs

Any questions...

…then look no further for our FAQs pages with answers to a wide range of questions and cover everything you need to know to get started.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub