I’m getting an error message on the Bank Details Upload screen. Why?

Quick Answer

Your internet settings or internet browser could need to be changed to allow you to use our Bank Details Upload tool. Please read on for some fix suggestions.

Want to know a little more?

If you’re getting an error message while trying to upload your bank details to your Donr account, this could be due to a number of reasons. Please see the checklist below and try the fixes it suggests:

  • Are you using a tablet to try and upload your bank details? If so, please try using a laptop or desktop computer instead.
  • Please make sure you’re using the most up-to-date version of your internet browser.
  • Please try clearing your internet browser’s cache (history, cookies etc) and try to upload your bank details again.
  • Speaking of internet browsers, we find that Google Chrome tends to work best with the Donr Dashboard. If possible, please try using Google Chrome to upload your bank details.

If none of these fixes work and you’re still getting an error message, please email Callum Patterson at Donr HQ and ask for further advice. Callum can be contacted on email at callum@donr.com or via his direct dial: 0203 542 2807.

Latest blog post

Happy Hour #2: Working from Home & Wildlife Quizzes!

Spotlight on

We take a look at how The Normandy Memorial Trust used different Text Giving shortcodes to track the performance of donations by text across a range of campaigns.
text-donate-charity

FAQs

Any questions...

…then look no further for our FAQs pages with answers to a wide range of questions and cover everything you need to know to get started.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub