I’d like to make a complaint – what should I do?

Quick Answer

We hope that any issue you have with any aspect of our service can be settled quickly and amicably. However, we also know that things can occasionally slip through the net, so if you’d like to make a complaint about an aspect of your Donr experience, please do get in touch with us and we’ll do our best to help. Please email us at hello@donr.com or call 0333 4444 777 with details of your complaint.

Want to know a little more?

Our offices are open Monday to Friday from 9am to 5:30pm each day. Please allow one full working day for us to receive and act on complaints about any of our services.

If we are unable to resolve your complaint and you’d like to escalate it, we are regulated by the Fundraising Regulator. They can be contacted here: https://www.fundraisingregulator.org.uk/more-from-us/contact-us

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The Secrets to Text Giving Success Webinar

Spotlight on

The Katie Piper Foundation has been improving the lives’ of burn victims for close to a decade. In July this year, in a bid to grow their individual giving portfolio as well as kickstart their mobile giving fundraising journey, they decided to trial text giving for the first time as part of their social media fundraising.


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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub