How are supporters’ donations transferred to us?

Quick Answer

How supporters’ donations are transferred to our charity partners, depends on the method in which the donation was made. Please read on for more information.

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Text Giving or ‘Pay by Mobile’

Donations made using Text Giving are paid out around 45 to 60 days after the end of the calendar month in which they were made. For instance, donations made in the calendar month of January will be paid out in March, donations made in the calendar month of February will be paid out in April etc.

Please note, these payments are generally sent in two batches: one for payments made via handsets registered to Three, O2, Sky UK, Virgin  and EE, and one for payments made via handsets registered to Vodafone. This is due to the time taken to receive payment from the mobile network operators so we can distribute the funds appropriately. The pay-out date will always be on/around the 20th of any given month, however, regardless of network.

For instance, if a donation is made on 3rd January via an O2, EE, Three, Sky UK or Virgin handset, we will pay out that donation on/around 20th March. If a donation is made on 3rd January via a Vodafone handset, we will pay out that donation on/around 20th April.

You can keep an eye on your expected pay-out amounts and dates by accessing your Donr invoices. Find out more here.

Credit or Debit Card

Contributions made via credit or debit card through our donation safety net feature are paid out on a monthly basis, in accordance with receiving the payments from our third-party card payment provider, Stripe. If a donation is made via credit/debit card on 3rd January, we will pay out that donation on/around 20th February.

All payments are made electronically via BACS transfer. Neither of these processes take so long that any interest on funds collected can accrue.

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FAQs

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