How are supporters’ donations transferred to us?

Quick Answer

How supporters’ donations are transferred to our charity partners, depends on the method in which the donation was made. Please read on for more information.

Want to know a little more?

Text Giving or ‘Pay by Mobile’

Donations made using Text Giving are paid out around 45 to 60 days after the end of the calendar month in which they were made. For instance, donations made in the calendar month of January will be paid out in March, donations made in the calendar month of February will be paid out in April etc.

Please note, these payments are generally sent in two batches: one for payments made via handsets registered to Three, O2 and EE, and one for payments made via handsets registered to Vodafone. This is due to the time taken to receive payment from the mobile network operators so we can distribute the funds appropriately. The pay-out date will always be on/around the 20th of any given month, however, regardless of network.

You can keep an eye on your expected pay-out amounts and dates by accessing your Donr invoices. Find out more here.

Credit or Debit Card

Contributions made via credit or debit card through our donation safety net feature are paid out on a monthly basis, in accordance with receiving the payments from our third-party card payment provider, Stripe.

All payments are made electronically via BACS transfer. Neither of these processes take so long that any interest on funds collected can accrue.

Latest blog post

“We’ve done our bit”: charitable giving and COVID-19

Spotlight on

We take a look at how The Normandy Memorial Trust used different Text Giving shortcodes to track the performance of donations by text across a range of campaigns.
text-donate-charity

FAQs

Any questions...

…then look no further for our FAQs pages with answers to a wide range of questions and cover everything you need to know to get started.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub