Do supporters need to leave a space between the keyword and their donation amount?

Quick Answer

No, supporters don’t need to leave a space between the keyword and their donation amount, but their donation should still work, even if they do.

Want to know a little more?

Whether a supporter texts ‘keyword20’ or ‘keyword 20’ to 70085, it absolutely doesn’t matter. Our technology is able to recognise both text structures; as long as the supporter’s text includes both the organisation’s keyword and the numerical value of the amount they wish to donate (i.e. 1 to 20), the donation will work as planned.

Latest blog post

The Christmas Hub

Spotlight on

Keech Hospice Care listened to what supporters wanted and needed during the early stages of the coronavirus lockdown. A virtual quiz enabled supporters to maintain a social life, whilst adding a text-to-donate ask allowed the hospice to raise vital funds.
text-donate-charity

FAQs

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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub