Can we add extra users to our Donr account?

Quick Answer

Yes, you can! There are two different levels of account user associated with Donr: Account Admin and Team Member. Account Admins can add users by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Select the ‘Add user’ option
  • Enter the new user’s name and email address
  • Select whether you wish the new user to be an Account Admin or Team Member

Want to know a little more?

The Account Admin has permission to access all areas of the Donr Dashboard, while a Team Member has slightly more restricted privileges. Check out the table below to find out who can do what:

Privilege Account Admin Team Member
View ‘Account info’ Yes Yes
Can set-up 2-Step Verification Yes Yes
Team Management screen Yes – edit capabilities Yes – view-only
Invoices Yes No
Charity Bank Account screen Yes No
Text Giving screen Yes Yes
Analytics screen Yes Yes
Donations screen Yes Yes
Gift Aid screen Yes Yes

Account Admins can add users by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Select the ‘Add user’ option
  • Enter the new user’s name and email address
  • Select whether you wish the new user to be an Account Admin or Team Member

The new user will receive a verification email, inviting them to complete set-up of their new Donr account. Once they click the link in this verification email, they’ll be prompted to set a password and then they’ll have access to the Donr Dashboard.

If their verification email goes missing, Account Admins can always resend it by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Click the ‘Members’ option
  • Open the options drop-down menu next to the appropriate user and select the option to resend their verification email.

The above process can also be used to delete users from an organisation’s Donr account.

In the interest of supporter privacy, all users – regardless of whether they are an Account Admin or Team Member – will need to email hello@donr.com to request access to detailed Gift Aid data associated with their supporters. Please click here for information on requesting this information.

Latest blog post

The Secrets to Text Giving Success Webinar

Spotlight on

When Chester Zoo found themselves facing the very real threat of permanent closure following the Coronavirus crisis, they launched a national multi-channel campaign in order to ‘Save Our Zoo’.
text-donate-charity

FAQs

Any questions...

…then look no further for our FAQs pages with answers to a wide range of questions and cover everything you need to know to get started.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub