Can we add extra users to our Donr account?

Quick Answer

Yes, you can! There are two different levels of account user associated with Donr: Account Admin and Team Member. Account Admins can add users by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Select the ‘Add user’ option
  • Enter the new user’s name and email address
  • Select whether you wish the new user to be an Account Admin or Team Member

Want to know a little more?

The Account Admin has permission to access all areas of the Donr Dashboard, while a Team Member has slightly more restricted privileges. Check out the table below to find out who can do what:

PrivilegeAccount AdminTeam Member
View ‘Account info’YesYes
Can set-up 2-Step VerificationYesYes
Team Management screenYes – edit capabilitiesYes – view-only
InvoicesYesNo
Charity Bank Account screenYesNo
Text Giving screenYesYes
Analytics screenYesYes
Donations screenYesYes
Gift Aid screenYesYes

Account Admins can add users by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Select the ‘Add user’ option
  • Enter the new user’s name and email address
  • Select whether you wish the new user to be an Account Admin or Team Member

The new user will receive a verification email, inviting them to complete set-up of their new Donr account. Once they click the link in this verification email, they’ll be prompted to set a password and then they’ll have access to the Donr Dashboard.

If their verification email goes missing, Account Admins can always resend it by using the following process:

  • Log into the Donr Dashboard
  • Click your name in the top right corner
  • Select ‘Team Management’ from the drop-down menu
  • Click the ‘Members’ option
  • Open the options drop-down menu next to the appropriate user and select the option to resend their verification email.

The above process can also be used to delete users from an organisation’s Donr account.

In the interest of supporter privacy, all users – regardless of whether they are an Account Admin or Team Member – will need to email hello@donr.com to request access to detailed Gift Aid data associated with their supporters. Please click here for information on requesting this information.

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