Can I request a refund of a donation made via Donr?

Quick Answer

Yes, we are usually able to process refund requests, provided they are made in a timely fashion. Please see below for more information.

Want to know a little more?

If you’d like to request a refund of a donation made via our Text Giving service, please call us on 03334444111 during office hours. Out of office hours, please email: hello@donr.com. You’ll need to let us know the following information:

  • Your mobile number
  • Your mobile network
  • The date you donated
  • The charity you donated to
  • Confirmation of the amount you would like refunded

We’ll need to pay your refund directly into your bank account, so we’ll also need the following information:

  • Bank account sort code
  • Bank account number
  • Name on account

If you’d like to request a refund of a donation made via one of Donr’s Appeal Pages (from 2019 or earlier), you’ll need to let us know the following information:

  • Your email address
  • The date you donated
  • The charity you donated to
  • Confirmation of the amount you would like refunded

The refund will be returned to the card you used to make the payment.

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FAQs

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Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub