Quick Answer Expiry dates only apply to Incomplete Campaigns – once you complete set-up of your Text Giving campaign, the expiry date will be removed and that campaign will belong to your organisation for as long as you want it. Want to know a little
Quick Answer The Conversion Message campaign add-on allows you to turn a one-off text giving campaign into a conversion campaign to grow your number of regular givers. If enabled a supporter who has donated and opted into marketing will be sent a follow-up text asking
Quick Answer Occasionally, when a supporter tries to donate via our Text Giving service, their donations fails. This can be for a number of reasons, such as lack of mobile credit or a self or network-imposed limit on how much they can add to their
Quick Answer Donr Text Giving can only be used for donations. This means contributing money to a charitable organisation without expecting something in return such as entry into a quiz, the chance to win a prize in a raffle, receiving an entry into a competition
Quick Answer Log into your Donr Dashboard, click ‘Create new campaign’ at the top of the screen and follow the on-screen instructions. Want to know a little more? Whether you’re creating your first Text Giving campaign or your 50th, the process is exactly the same.
Quick Answer A good Text Giving keyword is easy to spell and hard to mishear. Try and keep it to one word, rather than a phrase, and try and find one that your supporters’ phones won’t autocorrect while they’re typing. Perhaps try a few in
Quick Answer You should create an opt-out keyword and promote this alongside your campaign’s main Text Giving keyword so that supporters have the choice to opt in or out of further communications. Want to know a little more? We understand how important further communications are
Quick Answer For campaigns created after 04th March 2020, an opt-out keyword will be autocreated by our system. You should promote this alongside your main Text Giving campaign keyword – anybody who texts the main keyword opts into marketing communications, anybody who texts the opt-out
Quick Answer Donr’s Text Giving service is proving extremely popular with our charity partners thanks to our transparent fee structure, easy-to-use Donr Dashboard and efficient customer service. Want to know a little more? Here at Donr, we’re not satisfied with second best. We want to
FAQs for supporters and charities
Whether you’re a charitable organisation or supporter, these general FAQs are for everyone.
Made a charitable donation via our platform? Then these FAQs are for you.
Donr’s Charity Partners can find out about the admin side of their account here.
Help with Donr’s Online Fundraising pages.
Articles to help Donr’s Charity Partners navigate the Donr Dashboard.
Everything you need to know about using our Text Giving services.
If you’re not sure where to start with Text Giving, start here! We answer a range of the most common questions and cover everything you need to know to launch your first Text Giving campaign.
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