Quick Answer A good Text Giving keyword is easy to spell and hard to mishear. Try and keep it to one word, rather than a phrase, and try and find one that your supporters’ phones won’t autocorrect while they’re typing. Perhaps try a few in
Quick Answer You should create an opt-out keyword and promote this alongside your campaign’s main Text Giving keyword so that supporters have the choice to opt in or out of further communications. Want to know a little more? We understand how important further communications are
We understand how important it is to carry on the conversation with your supporters once they’ve made a donation. Under GDPR, any further communications constitute as “marketing”, which means you’ll need a person’s consent before you send them a marketing message. What counts as
Quick Answer Donr’s Text Giving service is proving extremely popular with our charity partners thanks to our transparent fee structure, easy-to-use Donr Dashboard and efficient customer service. Want to know a little more? Here at Donr, we’re not satisfied with second best. We want to
Quick Answer You’ll find a sign-up form on Donr’s website which will allow you to access the Donr Dashboard and get going with your first Text Giving campaign. Want to know a little more? Ready to get started and make it easy for your supporters
Quick Answer To donate via Donr’s Text Giving service, supporters simply text a keyword plus their donation amount to a set short code phone number. Want to know a little more? Donr’s Text Giving is really easy to use for supporters. Supporters should text the
Quick Answer It sure is! If a supporter is texting to donate from a mobile device using one of the major UK mobile networks (Vodafone, O2, EE, Virgin or Three), their donation should work. Want to know a little more? While Donr is supported across
Quick Answer Supporters can donate any whole pound amount between £1 and £20 via Donr’s Text Giving service in one transaction. Want to know a little more? While supporters can donate up to £20 in one transaction via Donr Text Giving, they can donate up
Quick Answer No, supporters don’t need to leave a space between the keyword and their donation amount, but their donation should still work, even if they do. Want to know a little more? Whether a supporter texts ‘keyword20’ or ‘keyword 20’ to 70085, it absolutely
FAQs for supporters and charities
Whether you’re a charitable organisation or supporter, these general FAQs are for everyone.
Made a charitable donation via our platform? Then these FAQs are for you.
Donr’s Charity Partners can find out about the admin side of their account here.
Help with Donr’s Online Fundraising pages.
Articles to help Donr’s Charity Partners navigate the Donr Dashboard.
Everything you need to know about using our Text Giving services.
If you’re not sure where to start with Text Giving, start here! We answer a range of the most common questions and cover everything you need to know to launch your first Text Giving campaign.
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