For Supporters

How will my donation be used?

Quick Answer We hope and trust your donation will be used to made the world a better place! Donr passes all donations collected via our service (minus any applicable fees) to our charity partners who are all registered, recognised charitable organisations. It is the responsibility

Full answer →

What data does Donr collect from me?

Quick Answer Donr only collects and stores personal data from the supporters of our charity partner which is strictly necessary to successfully process their donation. The data Donr collects from you will depend on how you make your donation. Want to know a little more?

Full answer →

Why hasn’t my donation worked?

Quick Answer We’re really sorry if you’re one of the few unlucky people to receive a pesky ‘donation fail’ message! There are a number of reasons why this may have occurred such as user error or self or mobile network-imposed limitations. Want to know a

Full answer →

FAQs for supporters and charities


Whether you’re a charitable organisation or supporter, these general FAQs are for everyone. 

Made a charitable donation via our platform? Then these FAQs are for you.

Donr’s Charity Partners can find out about the admin side of their account here.

Help with Donr’s Online Fundraising pages.

Articles to help Donr’s Charity Partners navigate the Donr Dashboard.

Everything you need to know about using our Text Giving services.

Latest blog post

5,000 reasons to celebrate!

Spotlight on

We take a look at how The Normandy Memorial Trust used different Text Giving shortcodes to track the performance of donations by text across a range of campaigns.

Text giving

If you’re not sure where to start with Text Giving, start here! We answer a range of the most common questions and cover everything you need to know to launch your first Text Giving campaign.

Can't find what you're looking for?

or call us on 0333 4444 111 👋🏼

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub