Quick Answer Need to amend or stop a regular donation to your chosen charity? No worries – we’re here to help! To cancel a regular donation made via text message, text STOP to 70085. To cancel a regular donation made via an online Donr Appeal
Quick Answer We hope and trust your donation will be used to made the world a better place! Donr passes all donations collected via our service (minus any applicable fees) to our charity partners who are all registered, recognised charitable organisations. It is the responsibility
Quick Answer Donr only collects and stores personal data from the supporters of our charity partner which is strictly necessary to successfully process their donation. The data Donr collects from you will depend on how you make your donation. Want to know a little more?
Quick Answer You certainly can make monthly donations to any charity signed up to work with Donr! Please see below for more information. Want to know a little more? Monthly Donations via Donr Text Giving If you’re texting a keyword to a short code phone
Quick Answer If you find ‘Donr’ or similar on your phone bill, this is because you have made a donation to one of Donr’s charity partners – either via Donr’s Text Giving service or via an Appeal Page that Donr is hosting on behalf of
Quick Answer If ‘Donr’ or similar appears on your credit or debit card statement, this is because you have made a donation to one of Donr’s charity partners, via an Appeal Page that Donr is hosting on behalf of one of its charity partners. Want
Quick Answer Two texts confirming one text donation can happen because your mobile network has split up your total donation amount into two smaller payments. You will still only be charged your initial donation amount plus one standard network rate message (two standard network rate
Quick Answer In most cases, your donation will show as ‘Donr.com’ or very similar, whether it is appearing on your phone bill or bank statement. However, on occasion, this can differ depending on how your mobile network operator or bank presents their documents. Please read on to
Quick Answer We’re really sorry if you’re one of the few unlucky people to receive a pesky ‘donation fail’ message! There are a number of reasons why this may have occurred such as user error or self or mobile network-imposed limitations. Want to know a
FAQs for supporters and charities
Whether you’re a charitable organisation or supporter, these general FAQs are for everyone.
Made a charitable donation via our platform? Then these FAQs are for you.
Donr’s Charity Partners can find out about the admin side of their account here.
Help with Donr’s Online Fundraising pages.
Articles to help Donr’s Charity Partners navigate the Donr Dashboard.
Everything you need to know about using our Text Giving services.
If you’re not sure where to start with Text Giving, start here! We answer a range of the most common questions and cover everything you need to know to launch your first Text Giving campaign.
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