Quick Answer No – absolutely not. Want to know a little more? Donr does not charge dormancy fees, set-up fees or monthly fees. The only mandatory fee we charge is 5% + VAT on any and all donations collected via our services. For more information
Quick Answer A Donr Data Request can give you access to the Gift Aid information required to make a claim from HMRC. You’ll need to be an Account Admin level user and email hello@donr.com with your charity name, charity number and your request for the
Quick Answer It’s really easy to get started with Donr. Please see below, as how you’ll get started differs by which product of ours you’d like to use: Want to know a little more? To Get Started With Donr’s Text Giving Service: Simply head to our website
Quick Answer We pay out any/all donations collected via our service via electronic BACS transfer. We need your account sort code, account number, account title to do this, along with a suitable proof of bank account document to ensure we are paying out directly to
Quick Answer Payments from us appear as ‘Donr.com’ or similar on our charity partners’ bank statement. Want to know a little more? You can check your expected payments from us by logging into the Donr Dashboard, clicking your name in the top right corner of
Quick Answer Yes, supporters can set up monthly donations to your organisation! For more information on setting this up, please read on. Want to know a little more? If you’re using our Text Giving service, you’ll have the option to set up a regular giving keyword
Quick Answer No, Donr does not process Gift Aid claims through HMRC on behalf of its Charity Partners. However, we can collect the appropriate information so our Charity Partners can make the claim themselves. Want to know a little more? Supporters will have the option
Quick Answer We hope that any issue you have with any aspect of our service can be settled quickly and amicably. However, we also know that things can occasionally slip through the net, so if you’d like to make a complaint about an aspect of
Quick Answer Your verification email may have gone missing in your email system. Please read on to find out how to resolve this situation: Want to know a little more? If you’ve signed up for a Donr account and are missing your verification email, two
FAQs for supporters and charities
Whether you’re a charitable organisation or supporter, these general FAQs are for everyone.
Made a charitable donation via our platform? Then these FAQs are for you.
Donr’s Charity Partners can find out about the admin side of their account here.
Help with Donr’s Online Fundraising pages.
Articles to help Donr’s Charity Partners navigate the Donr Dashboard.
Everything you need to know about using our Text Giving services.
If you’re not sure where to start with Text Giving, start here! We answer a range of the most common questions and cover everything you need to know to launch your first Text Giving campaign.
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