Account Administration

Quick Answer A Donr Data Request can give you access to supporters’ full mobile phone numbers and/or the Gift Aid information required to make a claim from HMRC, as well as access to downloadable invoices for your organisation’s pay-outs from Donr. You’ll need to email

Quick Answer It’s really easy to get started with Donr. Please see below, as how you’ll get started differs by which product of ours you’d like to use: Want to know a little more? To Get Started With Donr’s Text Giving Service: Simply head to our website

Quick Answer We pay out any/all donations collected via our service via electronic BACS transfer. We need your account sort code, account number, account title to do this, along with a suitable proof of bank account document to ensure we are paying out directly to

Quick Answer Payments from us appear as ‘Donr.com’ or similar on our charity partners’ bank statement. Want to know a little more? You can check your expected payments from us by logging into the Donr Dashboard, clicking your name in the top right corner of

Quick Answer Yes, supporters can set up monthly donations to your organisation! For more information on setting this up, please read on. Want to know a little more? If you’re using our Text Giving service, you’ll have the option to set up a regular giving keyword

Quick Answer No, Donr does not process Gift Aid claims through HMRC on behalf of its Charity Partners. However, we can collect the appropriate information so our Charity Partners can make the claim themselves. Want to know a little more? Supporters will have the option

Quick Answer We hope that any issue you have with any aspect of our service can be settled quickly and amicably. However, we also know that things can occasionally slip through the net, so if you’d like to make a complaint about an aspect of

Quick Answer Your verification email may have gone missing in your email system. Please read on to find out how to resolve this situation: Want to know a little more? If you’ve signed up for a Donr account and are missing your verification email, two

Quick Answer At Donr, we understand that access to supporter information is crucial for many of our Charity Partners. However, we’re also committed to proper data protection and making the donation process as seamless as possible for the supporter and so we only take personal