Case Study | Yorkshire Children's Trust

The Challenge

Service user communication required

The Yorkshire Children’s Trust helps children and their families to cope with the emotional and financial strain of life-changing illness. The pandemic has meant that families have not been able to meet in the charity office, so a new way of communications was needed to quickly pass on urgent messages to families.

The Solution

Bespoke text message solution

The Yorkshire Children’s Trust decided to use Text Journeys to communicate with their service users. They use a variety of prewritten messages that can be adapted and sent to individual service users through the online dashboard, reminding them to complete a support form, make a payment for an invoice, or alert them to an important email.

“The Text Journey service from Donr has been a real lifeline. Emails can be read and forgotten, or lost in their spam folder. Many applicants cannot take phone calls with their children being in hospital for long periods of time. Text Journeys provide an immediate way to pass information to beneficiaries of the charity, be it a reminder to fill in a form, or a notification that we have paid a support grant directly to their bank account to support their child's urgent needs. We have seen a huge spike in our response rates since using the service, with needed actions now taking place the same day, rather than after several reminders via email. Text Journey’s have been an essential tool.”

Yorkshire Children’s Trust Text Journeys

The Challenge

Service user communication required

The Solution

Bespoke text message solution

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