Tottenham Foodbank

Getting a text keyword out there during a crisis
Tottenham Foodbank logo
At this time of global crisis, Tottenham Foodbank saw that people in the local area were wanting to help in any way they could. Here, we explore how the charity is effectively promoting their keyword in a range of places to allow their audience to support them

The Campaign

As an essential community service, food banks are one of the projects at the forefront of the Coronavirus crisis. Due to isolation restrictions as well as stockpiling and supply line concerns, food banks have had to look to diversify their methods for helping those they serve so well.

Noticing they had an engaged audience who were isolated at home but willing to help, Tottenham Foodbank set up the text keyword “TOTTENHAM” as an instant way for supporters to support their efforts.

“People want to donate food to us, but they often can’t because either – they can’t make it during our opening times, they are self isolating, they are avoiding public places during lockdown or they simply cannot find anything on the supermarket shelves. Texting is the most immediate thing they can do to help.” – Tottenham Foodbank


Shouting About Your New Keyword

Tottenham Foodbank knew they needed to be shouting from the rooftops about their new text keyword for it to have maximum fundraising impact, and so began promoting it in multiple places.

On Instagram, the food bank has shared the keyword on posts in their main feed, in their stories, and reposted it every time someone else mentioned it too.

On their Facebook, the charity regularly shares posts containing the keyword, as well as sharing these posts within local Facebook ‘groups’ where residents people may be interested in donating.

As we know, this crisis has brought us together through new, digital ways. Where communities have set up local mutual aid WhatsApp groups, the charity’s emergency appeal text donation information has also been shared to those who might be interested the most.

In just four weeks, over £2.5k has been raised via text, going towards the charity’s emergency appeal. A fantastic effort from all at Tottenham Foodbank!

Shortcode: 70085
Default amount: £3

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Keech Hospice Care listened to what supporters wanted and needed during the early stages of the coronavirus lockdown. A virtual quiz enabled supporters to maintain a social life, whilst adding a text-to-donate ask allowed the hospice to raise vital funds.

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We take a look at how The Normandy Memorial Trust used different Text Giving shortcodes to track the performance of donations by text across a range of campaigns.

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With an aim to end hunger and poverty in the UK, The Trussell Trust supports a nationwide network of food banks by providing emergency food and support. To offer their supporters more choice, they added text giving to their website’s online donation options.

Adding Text Giving to your digital fundraising or emergency appeal? Read our COVID-19 Info Hub