Update to Terms & Conditions

We're making a couple of changes to our terms as we navigate the cost-of-living crisis. These changes are outlined below.


Team Donr


To ensure that we’re best serving charities, we’re going to be making a few changes to the Donr platform in the coming months.

As a result, we’re making a few updates to our Terms & Conditions, which can be viewed in full here. In accordance with our contract, we have outlined these changes below.

Changes to fundraising solutions

We launched Mobile Lotteries in May 2021 and it has already grown to become our biggest fundraising solution. It has proven so popular and successful that we currently have a waiting list of charities.

To help us to work with more charities, we will soon be launching a dedicated, account managed service for lotteries and regular donations, which will sit separately from the main Donr platform. Keep your eyes peeled for announcements!

The main Donr platform will continue to be the place to go for one-off donation solutions. Text Giving and Text Raffles will continue to work exactly as they always have. These solutions continue to be popular and offer a simple way for supporters to donate to your charity.

On 20th January 2024 we will be removing Text Journeys and Giving Pages functionality. Since we launched these solutions in 2021, the world of fundraising has changed significantly and these solutions are no longer being widely used. To avoid any disruption, we’ll keep both solutions on the dashboard until January as we appreciate some charities may have planned to use one or both in winter campaigns. Any Text Journeys credits should be used by 20th January 2024 so that they are not lost.

Changes to payout timescales

Currently we aim to pay out Text Giving and Text Raffles donations 80 days after the end of the month in which a donation was made. In practice, this means that any donations made in January will be paid out on the 20th April.

Due to some operational changes by mobile phone networks, some mobile donations are no longer reaching us before the payout date. This means that we are often paying out later than the 20th of the month. We are therefore making a slight change to the payout timescales to reflect this.

From October 2023, we will pay out all Text Giving and Text Raffles donations by the end of the third month after the month in which the donation is made. So any donations made in January will be paid out before the end of April.

Changes to third-party fees

Card donations through the Donr platform are processed via a third-party tool, Stripe.

In April, Stripe increased processing fees from 1.4% plus 20p to 1.5% plus 20p. From November 2023 onwards the new Stripe fees will be reflected on invoices.

If you have any questions about any of these changes, please don’t hesitate to drop us a line.

Happy fundraising!

Team Donr

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